Lodging a Complaint
SATVC’s Mandate - The mandate of the SATVC is to conduct independent and impartial investigations of specified council members.
TYPES OF MATTERS THAT MUST BE INVESTIGATED
- The SATVC must investigate the following (specified) matters:
- any unethical conduct from a member;
- any abuse of authority from a member;
- members who does not oblige by the SATVC code of ethics;
- any complaint relating to unprofessional services from a member of the SATVC.
THE PUBLIC HAVE AN OBLIGATION TO REPORT
Any member of the public must:
- immediately after becoming aware, notify the SATVC of any matters that must be investigated by the council;
- complete the complaints form and send it to email@example.com; and
- within 24 hours thereafter, submit a written report to the council in the prescribed form and manner of any such matter.
WHAT SORT OF MATTERS WILL THE SATVC NO LONGER DEAL WITH?
Service delivery complaints against Council members - The SATVC will not investigate service delivery complaints against SATVC members in instances such as failure to investigate, failure to assist, failure to give feedback, or rudeness. These matters can be dealt with by the respective Associations.
The SATVC will no longer deal with the following matters:
- Complaints of incidents which occurred before the establishment of the Council
- Complaints against non-members of the Council
- Matters that have been dealt with or are currently being dealt with by the respective Associations
- Matters that are criminal in nature
WHO MAY LODGE A COMPLAINT?
- Any person, either as a victim, witness or representative.
- Governmental and community-based organisations.
HOW CAN I LODGE A COMPLAINT?
A complaint may be lodged by e-mail to firstname.lastname@example.org. The complainant must fill in a Complaint Reporting Form (Form 2), which can be obtained from any SATVC office or download "Complaint Reporting Form (Form 2)" here.